Last updated 10 October 2026

Refund Policy

BoothLab is owned and operated by Algoritmo Software Inc. Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all our orders. Paddle takes your payment and handles refunds for event packs and credits under the Paddle Refund Policy, which applies to every purchase. This page forms part of our Terms and Conditions.

See it before you pay

The first look of every event is free, so you can see the whole design (the hero print, the attract screen and the button set) before you buy anything. An event pack is a digital product made for your event and delivered to your account as soon as it is ready.

When refunds are available

Refund requests made within 14 days of the purchase date are reviewed by Paddle, case by case, under the Paddle Refund Policy.
After 14 days, refunds are available where the law requires them.
Nothing in this policy limits the rights you have as a consumer under the law where you live, including any right to withdraw from a purchase and your rights if a product is defective or not as described.
A refund request may be declined where there is evidence of fraud or refund abuse.

How to request a refund

Go to paddle.net and choose “Request refund”, or use the support link in your Paddle receipt.
You can also email hello@boothlab.ai with your order details and we will help you with the request.
Approved refunds are issued by Paddle to your original payment method, normally within 14 days of approval.
When a purchase is refunded, access to the pack or the unused credits from that purchase ends.

If something goes wrong

If a look, an add-on or a set of fresh takes fails to develop, the credit it used is returned to your balance automatically.
If a paid pack can’t be finished, we will finish it or put it right. Email hello@boothlab.ai and we will sort it out with you.